The relationship of customer complaints, satisfaction and loyalty： Evidence from China＇s mobile phone industry

Kang、Jian JIAN、Zhang、Yin、Z. Zheng、Zhao-hong

2009美中经济评论：英文版Business, Management and Accounting被引 13

摘要

该文献暂无收录摘要。

引用本文（GB/T 7714）

Kang, Jian JIAN, Zhang, 等. The relationship of customer complaints, satisfaction and loyalty： Evidence from China＇s mobile phone industry[J]. 美中经济评论：英文版, 2009.

引文网络

参考文献与被引分析加载中…

本站仅收录题录与摘要供学习参考，全文版权归属出版方；如有侵权请联系我们删除。