帮助情境中的预测偏差:成因与应对
摘要
<p id="C2">Understanding the characteristics of social judgments in helping and help-seeking is profoundly essential to facilitate efficient and satisfactory interactions among human beings. Potential helpers and help-recipients have asymmetric perceptions in several aspects, including likelihood of seeking or receiving help, efforts invested in helping, anticipated emotions, and preferred manners in which aid is given. In consequence, they frequently mispredict how others truly think, feel and behave, which may inhibit the occurrence of cooperation and the spread of prosocial behavior. We propose that such prediction errors are inevitable under the joint influence of individual cognitive limitations and social factors. To bridge the gap between helpers and help-recipients, individuals and organizations should take its causes into account. Future research is encouraged to investigate the manifestation of prediction errors in online helping, emotional assistance, and between close others.