Job burnout in the Vietnam Electronic Appliances Sales Force: An application of the Job Demands-Resources model.
摘要
Job Burnout is a managerial concept that refers to employees’ emotional status during challenging periods of working life. It is often found in human-servicing occupations, especially, sales industry. The Burnout symptom is caused by job stressors such as role stress, work demands, time pressures, work overloads, etc. To face with this problem, managers have come out of quite a few solutions gathered in a concept called Job Resources. Depending on different situations, job resources can include autonomy, decision latitude, profession supports and so on. My research focuses on verifying the causal relationships between different factors of job demands and burnout as well as between burnout and turnover intentions – one of the major consequences of burnout; besides, negative moderating effects of job resources are also test in this paper. In the context of Vietnam electronic industry, analysis result confirms the causal relationships between job demands, burnout and turnover intentions among salespeople as well as the moderating effect. Probably the Job Demands-Resources model of (Karasek, 1979) needs revising more in modern society. Other organizational aspects could be considered here such as work smart, the application of innovative management, political behaviors at companies, etc.