醫院人資人員對員工協助方案（EAPs）認知之研究
摘要
Employees are the most important asset in enterprises. In order to create high operational performance, enterprises should build a good working environment to maintain employees' physical and psychological health so that they can enjoy working. The Council on Labor Affairs began to promote EAPs actively in 1994. ”Establishing a psychological and psychiatric support mechanism for staff” is also one of the evaluation items for hospital accreditation, so we can understand how important EAPs are for both enterprises and hospitals. This study contacted all the members of the Taiwan Hospital Association's Human Resource Committee as potential subjects. A total of 220 questionnaires were distributed, and 176 valid responses were returned. The effective retrieval rate was 80%. The aims of this study were to determine the degree of human resource executives' understanding about EAPs, and to explore the gap between expectation and perception. The results showed that ”job title” , ”educational background” , ”length of time since establishment” , and ”number of employees” showed significant differences in expectations about training and welfare services；”gender” , ”job title” , ”length of time since establishment” , ”number of employees” , and ”seniority” showed significant differences in actual experience with consulting services；”job title” , ”length of time since establishment” , ”number of employees” , and ”seniority” showed significant differences in perception about the consulting service gap. Hospital administrators should make use of available journals and provide activities that effectively promote EAPs and enhance employees' understanding about EAPs. Meanwhile, they should educate trainers and change the way EAPs are promoted. As a result, the work performance of employees can be improved, the entire organizational performance can be enhanced, and a win-win situation for both hospitals and employees can eventually be achieved.