Electronic Reference Services: Opportunities and Challenges
摘要
The contemporary academic library actively designs, implements, and markets alternative reference services to meet client needs and to retain its identity in the digital world. The purpose of this paper is to discuss the changing nature of reference services based on preferred information delivery styles, remote availability of information, and evolving technologies. The emphasis will be on electronic reference services such ASK, chat, and video/teleconferencing. The history, current models, collaborative services, marketing, advantages, challenges, and staff competencies required to succeed in the digital reference environment will be discussed.
引用本文（GB/T 7714）
Bruce Henson, Kathy Tomajko. Electronic Reference Services: Opportunities and Challenges[J]. SMARTech Repository (Georgia Institute of Technology), 2000.
引文网络
本站仅收录题录与摘要供学习参考，全文版权归属出版方；如有侵权请联系我们删除。