社會交換理論觀點下組織支持、組織知識分享行為與組織公民行為相關因素之研究：以信任與關係為分析切入點
摘要
Based on the importance of knowledge sharing behavior to an organization, the present study investigates the relationship among organizational trust, types of intra-organizational relationship, organizational citizenship behaviors and knowledge sharing behaviors drawing the viewpoint from social exchange theory and relationship theory. Through sampling from the bank industry, empirical results show that social support, organizational trust, and organizational relationship have positive effects on knowledge sharing behaviors. The present study also finds that knowledge sharing behavior has significant influence on organizational citizenship behaviors. Based on the results generated, there are some implications and suggestions will be offered for practices and academic field.